Frequently asked questions
Common questions and answers
Where is NendoWorld based?
We operate from Newcastle Upon Tyne, UK.
How long have you been in business?
We were established in July 2016.
Is everything NendoWorld sell officially licensed?
Yes, we pride ourselves in only offering official merchandise for sale
Is everything you offer for sale brand new?
Yes, we do not sell used goods.
Do you offer tracked shipping?
Yes we offer tracked shipping as standard.
Shortly after your order is shipped from our store you will receive a courier shipping notification which will contain a link to your tracking information.
How long does it take you to ship my order?
If you have placed an order for items which are in stock our staff will pack and ship your order within one working day.
For pre-orders your items will be shipped as soon as they arrive in our store.
How do you take payments?
We currently only accept payments in full when orders are placed. Payments are available by both Paypal and Credit & Debit card.
Those using our credit/debit card payment option your purchase will show as NENDOWORLD on your statement.
Do I need to pay customs charges on the Japanese goods?
UK and European customers do not need to pay customs charges for Japanese goods. We deal with all of the charges for you so there are no hidden costs upon your order arrival.
Do your Good Smile Company products contain pre-order bonuses?
Pre-order bonus items (unless specified in the item listing) can only be obtained on orders that have been placed directly on the Good Smile Company site.
How do I return an item?
You have 30 days after dispatch to return an item for an exchange or refund. The item must be still fully packaged and no seals broken. You must send us an email within 30 days of your shipping date in order for us to accept and process a return.
Can I cancel an order if it has not been shipped yet?
Yes you can simply send us an email and we will cancel your order and refund your amount. Please note that your allocated stock will be free for another customer to order once we cancel your order. Please quote your order reference number within the subject line of your email to enable the cancellation process to be quick and easy.
The ETA date has passed, where is my item?
ETA (Estimated time of arrival) is given to us by the manufacturer and is merely a prediction on when the item is due to arrive in our store. Sometimes these dates are extended by the manufacturer. Always check your email inbox (and junk mail) as we often send out notifications if we hear that an ETA has changed.
I see people in Japan already have the figure I ordered, why is my item taking so long to arrive?
With regards to Japanese manufactured goods we often get our supply of stock approximately 1 month after the release date in Japan. This is due to our shipments traveling via sea and having to pass various customs checks along the way.
What time are your customer support staff available to help?
Monday - Friday | 9am - 6pm (GMT)
We endeavour to answer all queries within 24 hours of receiving your query.